Online Backup Knowledge Base

New Maintenance Subscription Policy to go into Effect on June 1

On July 1, RBS will begin charging Maintenance Renewal fees retroactively for Maintenance Subscriptions that have expired. So, if your Maintenance Subscription expired six months before your renewal, expect to pay for six months in addition to the renewal fee. This policy is in line with commonly accepted industry practice.

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RBS has recently added twenty new languages to our Mercury Online Backup Platform. The new languages work in the Mercury Agent software and the Online User’s Portal. Mercury is now available in English, Spanish, Italian, Dutch, French, German, Traditional Chinese, Simplified Chinese, Bulgarian, Hindi, Portuguese, Japanese, Sinhalese, Hebrew, Greek, Arabic, Hungarian, Russian, Turkish, and Norwegian. The RBackup Simple Interface will be available soon in these same languages.

For more information, contact Remote Backup Systems at sales@remote-backup.com or http://remote-backup.com

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There are still three seats left for this live seminar at the RBS offices in Memphis.  A live seminar is the best way to kick off your Online Backup service. You will get personalized hands-on training with the latest versions of RBS software, presented by RBS staff members.

Seminars are hosted by Rob Cosgrove, President of RBS and founder of the Online Backup industry, and presented by the technical and customer support staff of RBS, including Gautam Tiruvanallur, Prem Balasubramanian, and Carrie Schmitz. Guest speakers include some of our most successful Service Providers.

The price is $1300 per person, with a 30% discount for two or more attendees from the same company. For more information, please phone or email RBS. sales@remote-backup.com or 901-388-5988

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Call me old fashioned or out of touch, but shouldn’t customers of online backup services expect that when they send data to their service provider, it will not be used by anyone, including the online backup provider? So, I’m disturbed that Spare Backup has announced an “Advertising/Data Mining Division” whose job it is to “search for patterns of usage and general data” to build a commercial “intelligent user profile” for each customer.

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MEMPHIS, TN–(Marketwire – February 23, 2009) – Remote Backup Systems, the founder of the Online Backup industry, today announced the availability of its new Mercury Online Backup platform for Windows and Mac.

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A Rising Tide Lifts All the Boats – JFK, 1960

Coca Cola™ is the world’s most recognized and valuable brand. You’ve seen their commercials on TV and their ads on radio and in print. The 123 year old company makes $5 billion per year in profits. This is up significantly from their first year, which showed a $20 loss on $50 annual sales from an average of 9 servings a day at Jacob’s Pharmacy in Atlanta, GA in 1886.

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The Autopsy of Journalspace.com
Or: Mirroring is not Backup.
Or: Lock his accounts, fire him, and escort him out.

This is a sad story about how a six year old company was done in by bad backup strategy, poor HR practices, and bad network administration. Some of the facts aren’t exactly clear, but here’s what I’ve been able to piece together so far.

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This white paper discloses the real costs to a small business for performing proper data backups in-house using portable hard drives, then compares this with the costs and benefits of using an Online Backup Service instead.

The example used is a “typical” small company without a dedicated IT person, backing up a single Windows 2003 Server using the generally recommended procedure of rotating multiple USB-attached portable hard drives offsite.
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(Corrected 29  Jan 2009)

You see them everywhere – advertisements for companies like Mozy and Carbonite who offer to back up your personal computer for $5 a month, often offering “unlimited” storage space. So, how does a small Online Backup company compete? The answer is: Don’t.

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This makes me want to reach through my screen and grab an idiot by the shoulders and shake some sense into him.

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A letter from Rob Cosgrove, President of Remote Backup Systems, Inc.

The public’s need for online backup services is expanding very rapidly right now. Various storage industry analysts, including IDC, ESG, Frost & Sullivan and others, predicted this upsurge in the market, and its continued growth through 2011.

The public’s demand for online backup services is currently gaining momentum while the rest of the economy is slowing down. This is a frustrating convergence of circumstances that makes it more difficult for small companies to start an online backup business at exactly the best time to do so.

So, I am announcing our Remote Backup Stimulus Package, reducing our prices by as much as half. We will maintain our new lower prices until the economy recovers. This price cut makes our solution (by far) the most affordable in the industry, and it will make our service providers the most profitable.

We have also recently announced several new products, and upgrades to our current products. More new product announcements will come in the next few weeks. RBS and our entire staff are committed to the success of the industry and to that of our Service Providers.

By reducing prices, RBS hopes to lower the barrier for smaller companies who want to enter the online backup market at this critical growth stage in the industry, and to improve the growth of its current customers.

However, companies like Mozy and Carbonite offer end-user solutions that often do not fit the diverse needs of small businesses. We want to make it easier for our service providers and emerging small companies to service the higher-profit small businesses that need a custom solution instead of some $5/month one-size-fits-all Band-Aid approach.

With our Remote Backup Stimulus Package, we hope to guide more businesses profitably through these temporary rough economic times to make the most of the mushrooming market for online backup services.

For more information, and our new prices, can be found at http://remote-backup.com/products.htm. We will also be happy to answer questions for you, if you would like to phone us at 901-388-5988.

Regards,
Rob Cosgrove, CEO
Remote Backup Systems, Inc.

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