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Expired Maintenance Survey

March 4th, 2010

Have you decided not to renew your Maintenance Subscription? We’re sorry to hear that. We hope you will reconsider in the future. If you do, we would like to offer you a 10% discount on your next order as a “thank you” for taking a short survey that will help us improve our software and service.

Our records indicate you are the primary contact for this licensed RBS software. Is this correct? Has your contact info changed since you purchased the software?
What made you originally choose RBS as your software provider?
Our records indicate that your support subscription has expired and you have not expressed interest in renewing this contract. Is this correct?



  1. If you answered yes to question number 3, what is your primary reason for not renewing?







Have you purchased, tested or looked into another software provider? If so, what products?



What has your experience been with our tech support department?
Have the benefits of maintaining an active support subscription been explained to you?



Is there anything specifically that RBS could have done differently to keep you as an active customer?


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