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Nobody is ever really happy when they have to contact Tech Support. All companies get complaints about their support departments, and the smart companies listen carefully to those complaints. So, that’s what I did. About 30 days ago I made some major changes in our Technical Support department. I wanted to decrease the time it […]

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Mercury Online Backup I introduced my latest Online Backup project, codenamed “Mercury”, back on June 23. Since then I realized that if I wanted Mercury to be able to beat the likes of Mozy on both price and features, Mercury would have to do more, and do it better. It would also have to use […]

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Offsite backup, also known as remote backup, is the process of backing up important computer data and files to a server or other storage device located in a separate physical location. Typically, offsite backup or remote backup software is installed on the resource which houses the original data store. Files are selected, a schedule is […]

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