I am so tired of hearing about the “cloud” I could just scream. You already know how I feel about new buzzwords made up by marketing geeks to hype up some product and create new brands, and end up confusing people while they sell more stuff, claiming it’s “new.” 

We have posted the recording of our Ad Hock technical webinar, held at 9AM CT on February 16. The session went very well, and we had about 50 people attend. Most wanted a demonstration and discussion of branding, customizing, and building RBackup Client installers, so we spent the entire hour and ten minutes on that. […]

The average charge for a personal online backup account charged by our Service Providers is $9/month. Overhead expenses for providing tech support services can range from $50 per hour to well over $200 per hour depending on salaries and other costs of doing business. This article seeks to uncover some of the support costs inherent […]

We have had some requests for free technical webinars. I would like to produce the first one on Thursday of next week, February 16, at 10:30 AM US Central Time. I can do anything you like, so let’s vote on it, and I will do the first one on a topic that you decide.

  We are always looking for ways to improve our customer support. It will help us help you if you would fill out this short survey.   [SURVEYS 4]   .    

Beginning in February, David Branch will offer a series of free webinars designed to help you sell more online backup services. Dave has decades of experience in software and services sales, and has been through advanced industry sales training. His insight and experience will prove invaluable.

At fist glance, it would seem that most online backup services are pretty-much the same. They provide software you load on your computer to identify files for backup. They establish an Internet connection to a cloud-based storage server. Finally, they transmit an encrypted version of your data to offsite storage for safe-keeping.

I haven’t mentioned the RBS Referral Network lately, mainly because it’s all automatic and just sends out referrals without making too much fuss.

We made some big changes in Tech Support, including promoting Stephanie Wallace to Support Coordination Manager and adding more Tech Support engineers to our staff. We replaced our phone system with a new unified communications system that better links our two offices with voice, data, and audio/video conferencing, and added more bandwidth at both offices. This will result in quicker, more efficient Tech Support. It also provides “work from anywhere” capabilities for critical employees as part of our continuity plan.

David Branch has been appointed Sales Manager (World) for Remote Backup Systems, a leader in the development of Online Backup software. Based in the Memphis headquarters, David will provide experience and vital resources to RBS' entire network of Service Providers.

Bare Metal Backup (sometimes called Imaging, sometimes called P2V) is a feature that backs up an entire hard drive - programs, data and all, and then can restore it to a different drive (or a virtual machine) complete, ready to run, bootable, an exact copy of the original drive. There’s no file selection because it backs up everything.