Since RBS started the Online Backup industry in 1987 many other companies have come and gone, most of them attempting to follow in our footsteps. Over the past 24 years many of these “me-too” companies have based their software on the basic protocol that we invented. The basic process is simple and has few variants. […]

Our free white paper discusses the state of the industry from the inside perspective of an industry expert, Rob Cosgrove. It explains why the current economic environment is perfect for Online Backup startups, and gives insight into the costs and profit potential of the business.

Here’s a great customer service idea that I learned from a pest control service. Not only did this make me feel great about Terminix, but it will potentially save them some money.

When I was young I wanted to be a newspaper man. So I trained as a journalist and learned old school journalism and the New York Times stylebook. One of the basic tenants of journalism back then was to “remain objective,” and report the news without bias. Otherwise an article is not “news,” rather, it […]

Whenever I am asked “How do I compete with the other Cloud Backup services,” I have to search for a list of articles to explain the answer. So, here are some of my favorite answers all in one post.

We had six terabytes of data to copy from one NAS device to another, and not enough time to do it. Here’s how we turned on the afterburners to move that data in about thirty hours.