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Computerworld – A security researcher known for finding Java bugs has uncovered a new critical zero-day vulnerability in all currently-supported versions of the popular Oracle software.The bug, which was publicly reported on the Full Disclosure security mailing list Tuesday by Adam Gowdiak, the founder and CEO of Polish security firm Security Explorations, can be leveraged […]

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Back on April 14 I told you a funny story about one of my competitors who had a little trouble with Google Voice. It was hilarious. Well, now they called back again, trying to sell us their inferior software from a faraway country, well, I mean far from the USA.

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Like most businesses I employ sales people. Some of them make phone calls all day long to businesses that we think might like to offer Online Backup Services using our software. Once a week or so someone we call gets all snarky and says, “We don’t need your software. We wrote our own.”

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Many people may think offering discounts, free services or other monetary incentives will keep their customers happy. The truth is that it takes a whole lot more than simple discounts to keep customer loyalty high. While there are various ways to build customer loyalty, below are three actionable components to help retain your customer base. […]

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